Returns and Refunds

Return and Refund Policy

We offer a 30-day return policy. This means that after receiving your order, you have 30 days to request a return.

Return Conditions

For a return to be accepted, the product must be in the same condition in which you received it:

  • All eventual labels and tags must still be attached

  • In the original packaging

  • A receipt or other proof of purchase must be presented

⚠️ For hygiene and safety reasons, used products can neither be returned nor refunded.

Damaged Products

If a product was damaged during transit or is defective upon delivery, we will cover the return shipping costs as well as the costs for any refund or replacement product. Please always check your order immediately upon receipt and contact us without delay if you notice any damage, defect, or if you have received the wrong product.

Change of Mind Returns (Intact and Undamaged Product)

If the product is intact and undamaged but you regret your purchase, you have the option to return the product within the return period. In these cases, the customer bears the return shipping costs. The original shipping costs will not be refunded.

Return Procedure

Please always contact us first for a return at: If your return is accepted, we will send you further instructions and – in the case of a justified complaint – a return label. Returns sent in without prior approval will not be accepted.

Exchanges

Exchanging products is no longer possible after the order has been shipped. If you wish to change the size or the product, this must be done before the order is shipped. In this case, we can issue a refund so that you can subsequently place a new order.

EU Right of Withdrawal (14 Days)

For deliveries within the EU, you have the legal right to withdraw from your purchase within 14 days without giving any reasons. For the right of withdrawal to apply, the product must meet the following criteria:

  • Unused

  • Unopened

  • In the original packaging

  • In the same condition as when received

Opened or used products are excluded from the right of withdrawal.

Refunds

Once we have received and inspected your return, we will inform you whether the refund has been approved or rejected. If the refund is approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that depending on your bank or credit card institution, it may take a little longer for the refund to appear on your account. If more than 15 business days have passed since the approval of your return, please contact us at: